Return & Refund Policy
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
- Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
- Company: when this policy mentions “Company,” “we,” “us,” “our,” or “thechiptuningfiles.com” it refers to TheChiptuningFiles.com, that is responsible for your information under this Return & Refund Policy.
- Customer: refers to the company, organization or person that signs up to use the TheChiptuningFiles.com Service to manage the relationships with your consumers or service users.
- Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit TheChiptuningFiles.com and use the services.
- Service: refers to the service provided by TheChiptuningFiles.com as described in the relative terms (if available) and on this platform.
- Website: TheChiptuningFiles.com site, which can be accessed via this URL: https://thechiptuningfiles.com
- You: a person or entity that is registered with TheChiptuningFiles.com to use the Services.
Introduction
The following Return and Refund Policy applies to all purchases of files made through TheChiptuningFiles website. Please read this Policy carefully before making any purchase. By making a purchase through our website, you agree to be bound by this Policy.
Refunds
We offer refunds for files purchased on TheChiptuningFiles website. If the Customer encounters any technical issues or errors in the file they purchased, first they must contact our support team or open a ticket to report the issue. Our support team will review the Ticket and work with the Customer to resolve the issue in a timely and efficient manner. If our support team is unable to resolve the technical difficulties or errors in the purchased file, we will offer the Customer a refund. Refund will be issued to original payment method that Customer previously used.
Return
Chip tuning files are digital products, we do not offer returns for the files purchased through TheChiptuningFiles website. We recommend that the Customer reviews their purchase carefully before making the payment. Once the file is purchased and linked to the Customer's personal account, they cannot exchanged it for money or transfer file to a third party. Refund will be only offered if technical difficulties or errors can't be resolved with the purchased file.
Payment
The Customer can purchase chip tuning files using one of the payment methods available on TheChiptuningFiles website. Available payment methods are Stripe and PayPal. The prices for chip tuning files may vary depending on the payment method chosen by the Customer. If the Customer disputes a payment made on TheChiptuningFiles website, we reserve the right to investigate the dispute and take appropriate measures, including canceling or blocking the purchase of chip tuning files, blocking the Customer's account, or reporting the dispute to the relevant authorities.
Fraudulent Activity
We take fraud prevention seriously and reserve the right to investigate any suspicious or fraudulent activity related to the purchase of chip tuning files on TheChiptuningFiles website. If we suspect any fraudulent activity, we may take appropriate measures, including canceling or refusing the purchase of chip tuning files, blocking the Customer's account, or reporting the activity to the relevant authorities.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
We have a right to update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can ask us to delete your account.
Contact Us
If, for any reason, You are not completely satisfied with any service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.
- Via Email: info@thechiptuningfiles.com
